I think I'm adding a new step to my acceptance procedures for cloud servers: always re-generate the ssh host key. Providers aren't always doing their homework and making sure that the ssh host keys on their customers servers properly created.
Terremark's Service Manager for vCloud Express, Kenneth Denson, contacted me this morning over my post yesterday regarding Terremark's billing for opened firewall ports that have no service behind them. He agreed that billing for 2 ports open on a fw with nothing behind them is "silly" and is refunding the May charges.
More importantly, he tried to reproduce my situation, and it sounds like they've fixed the bug - it shouldn't be possible to delete a server when a firewall is configured to send traffic to it.
Earlier today I spoke with Carl Brooks at Tech Target about the Terremark outage earlier this week. They just ran the resulting article here. I've said my piece on that, not trying to beat a dead horse. It was a small outage, after all...
I usually don't spend time talking about outages. We all experience them, either as users or providers. We make mistakes, hopefully they're correctable and we can get back about our day. But the dance taken during an outage has been well choreographed by now: The provider acknowledges an issue, users grumble, provider gets service back up and running, and finally sends out explanation of what happend, why, and steps taken to make sure it doesn't happen again.